Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Performance Evidence
recognise and respond to clients and colleagues grief according to workplace policies and procedures, job role requirements and industry protocolsuse appropriate communication techniques with grieving clients and colleagues from a range of social, cultural and religious backgrounds and implement strategies for dealing with own grief.Evidence of performance responding to two or more grieving clients and colleagues is required to demonstrate consistency of performance and ability to respond to different situations.
Knowledge Evidence
features of physical and emotional manifestations of grief, including:cryingfearpaindepressionangersadnessdisbeliefdenialshockviolencehumourreliefwithdrawalconfusionsocial, religious, cultural and other differences affecting grief responses, including:religion of client or colleaguecultural response to deathage of deceased personrelationship of client or colleague to deceased personcircumstances surrounding the deathnumber of losses experienced by client or colleaguelevel of family or community supportexistence of family conflicthealth of client or colleaguedisabilityeffective communication strategies for providing a healing response to individuals and families for dealing with grief workplace policies and procedures, in regard to identifying colleagues having difficulty coping with grief, maintaining confidentiality of colleagues and debriefing and peer support systemsfuneral services protocols when dealing with the bereaved, including demonstrating tact, maintaining confidentiality of client and business information, respecting others’ views, acting responsiblytypes of workplace support materials for dealing with grief, including location and contact details of grief care services, print references, videos, websites, support groups and grief care service informationstrategies for monitoring own stress levels in relation to working in the area of grief situations.